IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED WITH THE PURCHASE OF OUR PRODUCT, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT WITHIN 30 DAYS OF RECEIPT OF YOUR ORDER TO ARRANGE FOR A PROMPT REFUND (LESS SHIPPING AND HANDLING CHARGES), STORE CREDIT OR EXCHANGE.
RETURNS, CREDITS AND EXCHANGES
ALL RETURNS, CREDITS AND EXCHANGES REQUIRE PRIOR AUTHORIZATION.
PLEASE CALL 00800 7030 7030 (toll free from all EC countries except certain cell phone providers) or 0031
TO RECEIVE A RETURN AUTHORIZATION NUMBER.
- All Returns must contain the unused portion of the product. Empty bottles will not be accepted without prior approval.
- Any shipment returned for credit or exchange must be returned within 30 days of receipt of your order by traceable means, freight pre-paid. Customer assumes the responsibility for return postage on all returned orders. If exchanging for another product, additional shipping charges may apply.
- All shipping charges are non-refundable.
- A 20% restocking fee may be applied to unauthorized returns and authorized returns received 30 or more days after receiving your Return Authorization Number.
- Please allow 2-4 weeks for returns to be processed.